Terms and Conditions of Use and Sale

Please read these terms and conditions (these 'Terms') carefully as they contain important information about your rights and obligations when using this website (the 'Website') and our digital applications, and in particular clauses 10.6, 10.7, and 12. You should print a copy of these terms for future reference.

We, PassionPress, own and operate this Website and the digital applications. We're a limited company registered in Scotland under company number: SC866709 having our registered office at 29/5 Marionville Road, Edinburgh, EH7 5UD. PassionPress trades as, and provides digital applications under the brand name, Citadel.

1. How these Terms apply

1.1 By using the Website and our digital products, including our web application, Citadel (collectively referred to as our 'Digital Products'), you are agreeing to comply with and be bound by these Terms regarding their use, in consideration for us allowing you to access them. You must not use the Website or our Digital Products if you do not agree to comply with and be bound by these Terms.

1.2 Use of the Website and Digital Products includes accessing, browsing, downloading, installing, or registering an account on them.

1.3 We reserve the right to change these Terms at any time. We will take reasonable steps to make you aware of any changes to the Terms, for example by posting a notification on the Website or via the Citadel app. You agree to be bound by the version of these Terms displayed or accessible at the time you use them.

1.4 These Terms refer to the following, which also apply when using the Website and our Digital Products:

• Privacy Policy, which can be found at www.passion-press.com/privacy
• Terms and conditions of sale, set out below in Clause 12.

2. Access

2.1 You are responsible for making all arrangements necessary for you to have access to the Website and our Digital Products.

2.2 You are responsible for ensuring that all persons who access the Website and Digital Products through your internet connection or devices are aware of these Terms, and that they comply with them.

2.3 We make reasonable efforts to ensure that the Website and Citadel app are available to view and use 24 hours a day throughout each year; however, this is not guaranteed. They may be temporarily unavailable at any time because of server or systems failure or other technical issues, or reasons that are beyond our control, required updating, maintenance, or repair.

2.4 Where possible, we will try to give you advance warning of maintenance issues but shall not be obliged to do so.

3. Registering on our Platforms

By registering an account on the Website or within our Digital Products (such as Citadel), you undertake:

3.1 That all the details you provide to us for the purpose of registering are accurate and complete in all respects.

3.2 You will notify us immediately of any changes to the information provided on registration.

3.3 You are over 18, or if under 18 you have a parent or guardian's permission to register under their supervision.

3.4 To only use the platforms using your own username and password.

3.5 To make every effort to keep your password safe and not to disclose your password to anyone.

3.6 To change your password or to tell us immediately upon discovering that it has been used without your permission.

3.7 To neither transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them.

3.8 To be responsible for all actions taken under your username and password.

We reserve the right to suspend or terminate your access to the Website and Digital Products if you breach your undertakings in this clause.

4. Intellectual property

4.1 In these Terms, Intellectual Property Rights mean copyright (including design copyrights), trade marks, patent, database and other intellectual property rights and similar proprietary rights which include, (without limitation), all rights in software, design, materials, works, techniques, computer programs, source codes, data, technical information, trading business brand names, goodwill, service marks, the style or presentation of the goods or services, creations, inventions or improvements upon or additions to an invention, confidential information, know-how and any research effort relating to PassionPress (trading as Citadel), moral rights and any similar rights in any country (whether registered or unregistered and including applications for and the right to apply for them in any part of the world).

4.2 The software code contained in and related to the Website, the Citadel app, and all materials displayed on them—including text, images, digital books, stories, fiction layouts, videos, photographs, and other assets—are protected by Intellectual Property Rights owned by us and our licensors. You acknowledge that the Intellectual Property Rights shall remain strictly with us or our licensors.

4.3 Subject to Clause 5, you may:

• Retrieve and display materials from the Website or Citadel app on a device screen; and
• Download and store permitted content in electronic form within the native local storage of the Digital Products strictly for offline reading where explicitly permitted by the functionality of the interface.

4.4 Copying, downloading, storing, or printing the materials for any reason other than private personal use in accordance with these Terms is expressly prohibited.

4.5 You agree that you will not (and will not assist or facilitate any third party to) otherwise reproduce, modify, copy, distribute, transmit, publish, display, commercially exploit or create derivative works from any of the materials.

4.6 No licence is granted to you to use any of our trade marks or those of our affiliated companies. Any infringement by you of our Intellectual Property Rights will be a material breach of these Terms.

5. Use of the Website and Digital Products

5.1 You are permitted to use our platforms and the content contained within them only as expressly authorised by us and in accordance with these Terms.

5.2 You must not:

• Download, scrape, or extract pages or content for commercial use;
• Alter the content of any materials or pages you access; or
• Use any images, artwork, videos, or photographs without the accompanying text and attribution.

5.3 You must not modify, adapt, translate, reverse engineer, decompile, or disassemble any code or program used by or in connection with the Website or the Citadel app.

5.4 We provide access to and use of our systems on the basis that we exclude all representations, warranties, and conditions to the maximum extent permitted by law.

5.5 We reserve the right to make changes to information, pricing, or materials at any time, or to temporarily or permanently change, suspend, or discontinue any feature, database, or content stream without notice or liability.

5.6 You may not use the Website or Digital Products for any of the following purposes:

• Disseminating any unlawful, harassing, libellous, abusive, threatening, fraudulent, malicious, harmful, vulgar, obscene, or otherwise objectionable material.
• Stalking, harassing, threatening, blackmailing any person, or violating their right to privacy.
• Breaching any applicable local, national, or international laws, regulations, or codes of practice.
• Gaining unauthorised access to other computer systems, networks, or user accounts.
• Utilisation of data mining, robots, or similar data gathering and extraction tools to scrape content.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.
• Selling, re-selling, or commercially exploiting any of our content or platform access.

5.7 In addition, you must not knowingly introduce viruses, Trojans, worms, logic bombs, keystroke loggers, spyware, adware, or other material which is malicious or technologically harmful, or attack our servers via a denial-of-service attack.

5.8 A breach of these provisions may be a criminal offence under the Computer Misuse Act 1990. We may report any such breach to the relevant law enforcement authorities and disclose your identity to them. In the event of such a breach, your right to use our platforms will cease immediately.

6. Suspending or terminating your access

We reserve the right to terminate or suspend your access to the Website and our Digital Products immediately and without notice to you if:

6.1 You breach these Terms (repeatedly or otherwise).

6.2 You are impersonating any other person or entity.

6.3 You fail to provide us, when requested, with sufficient information to verify your identity or data accuracy.

6.4 We suspect you have engaged, or are about to engage, in fraudulent, defamatory, or illegal activity on our platforms.

7. Linking to the Website

7.1 You must not create a link to our platforms from another website or document without first obtaining our prior written consent.

7.2 Any agreed link must be to our homepage, established from a website owned by you that complies with UK law, must not damage our reputation, and must not frame or alter the visual display of our platforms.

7.3 We reserve the right to withdraw linking consent without notice.

8. External links

We may provide links to third-party resources for your convenience. You acknowledge that we are not responsible for the availability, privacy practices, or content of such external websites, and you access them entirely at your own risk.

9. Disclaimer

9.1 The content provided across our platforms is for general entertainment and information. It is not intended to be formal advice on which you should rely.

9.2 While we attempt to ensure accuracy, we do not guarantee that content or text is error-free or fully up to date. We will use reasonable endeavours to correct errors as quickly as practicable after being notified.

9.3 The Website and Digital Products are provided on an 'as is' and 'as available' basis without any express or implied warranties.

9.4 We are not liable for any loss of content or material uploaded or transmitted through our systems, and you are responsible for maintaining your own anti-virus protection and device configurations.

10. Limitation of liability and indemnity

10.1 If you are a consumer, nothing in these Terms affects your statutory legal rights. You can obtain advice about your legal rights from Citizens Advice.

10.2 We cannot exclude or limit our responsibility to you for death or personal injury resulting from our negligence, fraud, or any liability which cannot be excluded under the Consumer Rights Act 2015 or the Consumer Protection Act 1987.

10.3 If you are using our systems for commercial purposes, we exclude all liability in contract or delict (including negligence) for economic losses, loss of revenue, profit, business, reputation, or data.

10.4 If you are a consumer, we are responsible for foreseeable loss or damage which you suffer as a result of our breach or failure to act with reasonable care and skill. We are not responsible for unforeseeable losses.

10.5 If you are not a consumer, you agree to fully indemnify us against all claims, losses, liabilities, and legal costs arising out of any breach of these Terms by you.

10.6 If you are a consumer, you agree to fully reimburse us for all losses and legal costs arising directly out of your material breach of these Terms or any illegal act committed by you while using our platforms.

11. Use of personal data, Data Security and Payment Security

11.1 Processing and Consent: We request personal information from you whilst you use our systems. This information will only be requested and processed in accordance with our Privacy Policy (www.passion-press.com/privacy) and the UK General Data Protection Regulation (UK GDPR).

11.2 Data Security and Encryption: We are committed to ensuring your personal information is secure. To protect your data during transmission, we use Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption software. This ensures that any data exchanged between your browser or the Citadel app and our servers — including login credentials and personal preferences — is strictly encrypted.

11.3 Payment Security: We do not store or process your sensitive financial information directly. All subscription payments are handled securely through our authorised third-party payment processor, Stripe. Stripe operates under stringent, bank-level security standards (PCI-DSS compliant) and uses advanced SSL/TLS encryption to ensure your payment details are kept safe and confidential.

12. Terms and Conditions of Sale (Digital Products & Subscriptions)

These terms govern the purchase of any premium access, digital content, or digital subscriptions made via our Website or within the Citadel application.

12.1 The Digital Licence
When you purchase a subscription or buy access to premium digital content (including fiction, stories, and multimedia assets) via our platforms, you are not buying ownership rights to that content. Instead, PassionPress grants you a non-exclusive, non-transferable, revocable, personal licence to view, read, and interact with that digital content through the official Citadel app interface or Website solely for your private, non-commercial entertainment.

12.2 Delivery of Digital Content
All premium content and subscription tiers are digital. Delivery takes place instantly within the Citadel application or your web-based profile area upon successful payment validation via Stripe. Content is delivered by unlocking access permissions within your account. If you encounter any technical delivery or synchronisation errors, you should contact our support team immediately.

12.3 Usage Restrictions
You are granted access strictly for personal use. You must not:

• Copy, rip, capture, download, or distribute our digital content outside the official, intended pathways of the Citadel application.
• Share your account access or password with third parties to allow unauthorized access to paid content.
• Use any content from Citadel to train machine learning models or artificial intelligence systems without explicit written licensing agreements from PassionPress.

12.4 Refunds, Cancellations, and Statutory Rights
The 14-Day Cooling-Off Period
Under UK consumer law, you have a statutory 14-day cooling-off period to cancel a digital content subscription or digital service purchased online without giving any reason.
When it applies: This period begins the moment your initial transaction occurs and the contract is formed.
Renewals and Trials: This statutory cooling-off window refreshes when a free trial period ends and rolls into a paid tier, or upon the automatic renewal of long-term contracts (12 months or more).
Loss of Right to Cancel: Please note that if you explicitly choose to stream, view, or consume premium digital content within those 14 days, you acknowledge that you are requesting immediate performance of the contract and you will lose your statutory right to a full refund for that active period.

12.5 Easy Cancellations ("Click to Cancel")
In compliance with UK legislative standards, we operate a transparent self-service cancellation process. If you signed up for a subscription tier online or via the app, you have the right to cancel it just as easily online. You can cancel your subscription at any time by navigating to your Account Settings page inside Citadel or on the Website and clicking the dedicated cancellation option. Your paid access will remain active until the end of your current billing period, and no further automatic payments will be drawn from your Stripe account.

13. General

13.1 We reserve the right to change the domain address of this Website and any services, digital products, subscription prices, specifications, and availability at any time.

13.2 Each of the sub-clauses of these Terms should be considered separately. If any are found to be unenforceable, invalid, or illegal, the remaining clauses will continue to have full effect.

13.3 These Terms are in English only. We will not lose our rights under these Terms by reason of any delay by us in enforcing them.

14. Governing law and jurisdiction

14.1 The Website and Digital Products are controlled and operated from the United Kingdom.

14.2 Business Users: If you are a business, these Terms are governed by the laws of Scotland and the courts of Scotland shall have exclusive jurisdiction over legal proceedings.

14.3 Consumer Users: If you are a consumer, these Terms are governed by the laws of Scotland and you can bring legal proceedings in the Scottish courts. If you live in England or Wales, you can bring legal proceedings in either the courts of Scotland or England and Wales. If you live in Northern Ireland, you can bring legal proceedings in either the courts of Northern Ireland or Scotland. If you live in an EU country, you can bring legal proceedings in either the courts of your home country or Scotland.